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Trying to help a friend set up Myibay......incorrect Login message | Wed Feb 17, 2021 04:56 PM | |  |
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zzzang123 |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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Hello:
I have used myibay for years and have not had any issues. I told my friend about the program and suggested he purchase the software . He did but he is unable to log on. I think the problem may lie in the fact that he used his email instead of Ebay ID when he purchased the software.
The software will not allow log in on neither the Ebay ID or his email.
How do help him fix this?
Thank you for your help
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| Wed Feb 17, 2021 09:00 PM | |  |
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Sashka |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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| Thu Feb 18, 2021 12:05 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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my friend is not very computer literate....he knows enough to get by and that's it and then if it's confusing he gives up.....I'm just trying to figure out how to get him logged on....I did the key verification for him....I'll see what I can do
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| Thu Feb 18, 2021 12:24 AM | |  |
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Sashka |
Support |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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| Thu Feb 18, 2021 12:34 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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his username on ebay is soundsbydave-ca
his email is
Thanks for your help
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| Thu Feb 18, 2021 12:54 AM | |  |
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Sashka |
Support |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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What about his username he created for Myibidder?
I don't see anything linked to that email, so I would guess he still did not create the account yet.
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| Thu Feb 18, 2021 12:56 AM | |  |
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zzzang123 |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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I just created one for him a few minutes ago as soundsbydave-ca
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| Thu Feb 18, 2021 12:58 AM | |  |
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Sashka |
Support |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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I don't see it. Did you get the email with account creation confirmation?
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| Thu Feb 18, 2021 12:58 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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no
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| Thu Feb 18, 2021 12:59 AM | |  |
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Sashka |
Support |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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Then I guess you did not create it. Please try it again using the link I provided earlier.
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| Thu Feb 18, 2021 01:00 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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just did......
thanks
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| Thu Feb 18, 2021 01:02 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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got it now......
thanks so much
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| Thu Feb 18, 2021 01:02 AM | |  |
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Sashka |
Support |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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Now I see it. Make sure you link your eBay account to authorize the sniper to access it and place bids.
You can do it at https://www.myibidder.com/main/ebay
Once linked, you can login to the software using the account you just created.
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| Thu Feb 18, 2021 01:07 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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I'm doing this from home but i have access to his email.
Now it looks like my tomara123 account is tied into his soundsbydave-ca
They should not be tied together
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| Thu Feb 18, 2021 01:13 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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what a mess......lol...
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| Thu Feb 18, 2021 01:22 AM | |  |
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zzzang123 |
Newbie |
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Posts: 10 |
Member Since: Feb 17, 2021 |
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Is this because I'm trying to login at my home instead of his....? the two accounts are linked together. They should be separate
Last edited on Thu Feb 18, 2021 01:28 AM.
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| Thu Feb 18, 2021 03:46 AM | |  |
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Sashka |
Support |
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Posts: 3598 |
Member Since: Feb 13, 2008 |
Location: www.myibidder.com |
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Yes, just make you login from the sniper. Then login again using the account you want to "fix".
Then relink it to the eBay account again, but make sure you are logged in using the account you actually need to link. If not, you need to relogin on eBay.
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